Care Quality Commission Report
National Care Association
Quality Assurance
We are regulated by the Care Quality Commission (CQC).
T.L.Care (Havering) Ltd runs its own Quality Assurance Programme at Meadowbanks. As well as daily monitoring within the home. We circulate annual quality assurance questionnaires to residents, their families, G. P’s and other agencies. Copies of these are given to CQC at the unannounced inspection, and the feedback acts as an external evaluation of the quality and standards achieved.
An Overview of Our Ratings
Good
Our Safety Rating
Good
Our Effective Rating
Good
Our Responsive Rating
Good
Our Caring Rating
Good
Our Well-led Rating
About CQC
CQC are an independent regulator of health and social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. They monitor, inspect and regulate services and publish what they find. Where they find poor care, they will use their powers to take action.
CQC purpose:
To register care providers.
To monitor, inspect and rate services.
To take action to protect people who use services.
To speak with their independent voice, publishing their views on major quality issues in health and social care.
To protect the rights of vulnerable people, including those restricted under the Mental Health Act.
To listen to and act on your experiences.
Involve the public and people who receive care.
Work with other organisations and public groups.